Unruly passengers in flight cabins may be pushing to the point of no return for airline staff. Flight attendants are considering striking and have already taken steps towards a possible walkout. Even though they could lose their jobs, they say that it’s time to draw a line in the sand with unruly passengers whose behavior is putting everyone at risk.,
The “airline passenger behavior” is a problem that has been present for a while. According to the article, airline attendants are nearing their breaking point with unruly passengers.
This year’s news has been littered with accounts of “unruly passengers” on planes—a catch-all term that’s come to include a wide range of disruptive passenger conduct, from refusing to wear a mask to physically assaulting flight crew members and sending them to the hospital.
In a recent trip from Washington, D.C. to Los Angeles, a hostile Delta Air Lines customer was claimed to have attacked a crew member and an air marshal. It’s grown so bad that US Attorney General Merrick B. Garland directed prosecutors throughout the nation two weeks ago to make prosecuting anybody who jeopardizes the safety of passengers, flight crews, and flight attendants a top priority.
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Twenty-one months into the worldwide epidemic, flight attendants in the United States are now admitting that they’ve hit their breaking point when it comes to dealing with rowdy customers. It’s quite well beyond the scope of their job descriptions to be policing the skies and trying to keep a cool head in the face of constant verbal and physical abuse from consumers.
However, dealing with disobedient, belligerent, inebriated, confrontational, and outright violent passengers has been a daily problem this year. With the Transportation Security Administration (TSA) estimating that air travel volumes would remain at or above pre-pandemic levels until the end of the year, flight attendants are concerned that an increase in passenger numbers could lead to a spike in air rage.
“We’ve had more occurrences in 2021 than we’ve had in the whole history of that record-keeping in aviation,” Sara Nelson, president of the Association of Flight Attendants (AFA) and a flight attendant for two decades, told ABC News. In 1995, the Federal Aviation Administration (FAA) started keeping track of rowdy passenger events.
According to OKC police, a combative passenger on a @Delta aircraft attacks the flight attendant and the Air Marshal. Flight #342 from Washington, D.C. to Los Angeles was diverted to Oklahoma City, where the passenger was apprehended by authorities. https://t.co/3u0zKJrOQs/story pic.twitter.com/RHnZX60z3M
10 December 2021 — Eric Resendiz (@abc7eric)
According to a study performed by the AFA, over 85 percent of America’s roughly 5,000 flight attendants indicated they had dealt with an irate customer in 2021, with 17 percent reporting they had been physically attacked. The FAA has received over 5,000 complaints of rowdy passenger conduct since the beginning of 2021, with around 3,700 of them based on customers’ reluctance to comply with the federal mask rule.
“Unfortunately, air rage has become all too prevalent. On a trip, I’ve lost track of how many times I’ve been insulted or intimidated just for performing my job “In September, Teddy Andrews, an American Airlines flight attendant, testified in front of Congress. “My colleague, who was on the edge of crying, came to the galley on this flight after a customer refused to wear a mask and had been yelling at her. ‘N-word,’ he responded. ‘I don’t have to listen to a word you say; this is a free nation.’”
“What we’re seeing on the planes today is what’s going on in society,” Andrews remarked. “People are now acting out on planes because this mask game has gotten so political and divisive. We’ve always urged folks to follow our rules—we ask you to buckle up and remain seated.”
One person wore a mask, whereas the other did not. (Image courtesy of Getty Images / SolStock)
“My job isn’t to manage you, the one passenger that has to be reminded to wear their mask all of the time. It is my responsibility to ensure that passengers get where they need to go as fast and securely as possible “According to ABC News, Mitra Amirzadeh, a flight attendant with a low-cost airline and an AFA member,
“All we want to do is come to work and perform our job,” Andrews said bluntly, expressing the fundamental thoughts of every flight attendant.
Aside from the fear of rowdy passengers wreaking havoc on their flights, flight attendants are aware that just turning up for work puts them in danger, thanks to the proliferation of COVID-19 variations like Delta and now Omicron. “The fact is that every day I go to work, I am putting my life in jeopardy. I’m jeopardizing the lives of my family members “According to Amirzadeh.
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The “which airline has the most unruly passengers” is a question that people ask a lot. The answer to this question is Delta Airlines, which has had an average of 1.5 passengers per flight be escorted off the aircraft in the last three years.
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